What information do we gather?
Information that you provide us
You need to provide us your personal and contact information to place an order at our website. For example, you need to provide us your name, email address and physical address to receive the ordered products. If you correspond to us through email, we store the content of your email along with our response.
Information about web site usage
Apart from the personal information that you provide us, we also collect information about the way you browse through our web site by using the web server logs. Our web site also uses the standard technology named “cookies”. We use these technologies to gather the date and time of visits, the pages viewed, and time spent at our Web site. This information is collected on an aggregate basis and not on the individual basis.
We use Google Analytics that collects data anonymously for statistical and analytical purposes only.
How do we use the personal information provided to us?
We use the personal information provided to us for responding to your requests, customizing the web pages for you, improving our web stores features, and communicating with you. Sometimes, we may also use your information to inform you about the new services and special offers available at our web site. You may choose to notify us, in case you do not wish to receive these offers.
Cookies, What are they?
Cookies are small pieces of data that are stored by the web browser on your computer and help in uniquely identifying the device from which the website is visited. Cookies do remember the information accessed on a web page which helps to simplify subsequent visits to that web page by the same user.
How is the Information collected from Cookies and Web Server Logs used?
Cookies help us in collecting important technical and business statistics about how the users use our website and the path do they follow while moving from one page to another. This information assists us in designing a user friendly and easy to use web site for better shopping experience.
Web Server logs give us the count of how many people visited our web site and evaluate our web site’s performance
Notification about new services
We may use the information provided to us to notify you of the new services or any important changes made to our web site.
Information Safety Practices
Our business practices and operations are periodically reviewed for compliance with corporate policies and procedures governing the confidentiality and security of the information. We restrict the access of personally identifiable data and disclosure of such information only to authorized persons and processes. Another level of security is applied by storing the user’s personal information in encrypted format.
Credit Card/Debit Card Information
We do not store credit/ debit card information that you provide while making the order payment. Your financial information is captured directly by the payment gateway. The payment gateways use industry standard security measures to best protect your financial information.
Disclosing Information to Third Parties
Legally Compelled to Disclose the Information
We may disclose the personal information if we are legally compelled to do so, in good faith, that the law enforcement offices need this information for reasonable reasons.
Links to Other Web Sites
www.selnutracare.in endeavour to make shopping a pleasant experience for our users, but in case you receive a defected/damaged product or a product that is not same as the one you have ordered, we would replace/refund the product at no extra cost.
When receiving the shipment, please ensure that the packaging is not damaged. Please do not accept the package in case it is open or tampered. Mail us or call us at our customer care centre along with details of the order number.
- In case the product you have received is not the one you have ordered
You need to contact us within 48 hours of receiving the product. We would either replace the product (subject to availability of the product) as soon as possible or refund 100% cost of the product, depending upon your request. Selnutracare.in shall bear the cost of return shipping.